Privacy Policy
We value your privacy at Dune Flow Vector
Information We Collect
If you reach out regarding corporate floral arrangements or gift services, we gather the information you voluntarily share. This may include your name, company name, email, phone, delivery addresses, and any specific floral requirements. Payment details are collected at order time and are securely handled by our payment partners.
For corporate clients, we might also collect extra business information like company registration details, preferred delivery timelines, and budget criteria to tailor our service to your business needs.
We automatically gather technical data when you visit our site, such as IP address, browser type, device details, and navigation paths. This helps us enhance site performance and understand how clients discover our services.
How We Use Your Information
We mainly use your information to complete flower orders and deliver strong customer support, including processing orders, arranging deliveries, crafting custom arrangements per your specs, and communicating about your service needs.
We also utilize data to enhance our services and user experience, helping us identify which corporate floral offerings matter most to clients and how we can better assist the business community in United Kingdom.
Information Sharing and Disclosure
At Dune Flow Vector, we protect your privacy and do not sell your data to third parties. Information is shared only when needed to deliver our services or when legally obligated.
We may disclose essential information to trusted service partners who support our operations, including delivery, payment processing, and technical service providers. These partners are contractually bound to safeguard your data and use it solely for the services they perform for us.
We may disclose information when required by law, a court order, or government request, and to protect our rights, property, or safety, as well as the safety of customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and apply suitable technical and organizational safeguards to guard it. This includes secure storage, encrypted transmission, and restricted access to personal information within our organization.
Secure Storage
We store personal data in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to shield information as it travels between your browser and our servers.
Limited Access
Only authorized staff who require the data to deliver services can access customer information.
Although we deploy robust security measures, no online transmission method is completely secure. We continually update our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights regarding your personal information. Depending on applicable laws, you may have the right to access, correct, delete, or limit the use of your personal data.
To exercise these rights, contact us using the information at the end of this policy. We will respond within a reasonable timeframe as required by law.
Data Retention
We keep personal data only as long as needed to provide our services and meet legal obligations. Retention periods vary by data type and purpose.
Typical Retention Periods:
- Customer contact and order details: three years after the last service interaction
- Payment records: seven years for tax and accounting purposes
- Website analytics data: about two years for service improvement analysis
- Marketing preferences: until you unsubscribe or two years of inactivity
Cookies and Site Tracking
We employ cookies and comparable technologies to enhance your browsing experience and gain insight into how visitors interact with our site. Cookies enable us to recall your choices and assess site performance.
You can manage cookie preferences in your browser settings. Note that turning off some cookies may impact site functionality. For more details about our cookie practices, please consult our Cookie Policy.
External Links
Our site might include links to external websites or services. This privacy policy covers only Dune Flow Vector and our site. We are not accountable for the privacy practices of third-party sites.
We recommend reviewing the privacy policies of any external websites you reach via links on our site.
Policy Updates
We might revise this privacy policy from time to time to reflect updates in our practices, offerings, or legal obligations. When substantial changes occur, we will adjust the "Last Updated" date shown at the top of this policy.
We suggest reviewing this policy periodically to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us.
Contact Us About Privacy
Dune Flow Vector Privacy Team
Floral Court, Chelsea, London
London, United Kingdom SW3 5RQ
Email: [email protected]
Phone: +44 20 7946 0300
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within five business days.